Augmented Reality
Lufthansa Cargo Warehouse Build-Up
Training
Using the Augmented Reality Training Lufthansa Cargo was able to reduce the average fail rate in the exams of their warehouse workers from 36 percent to just 7 percent.
Through the AR training we were able to significantly increase the success. The failure rate was reduced from 36 to 7 percent.
Challenge
Prospective warehouse workers are currently learning with paper and pictures. Physical training
is hardly possible, since the warehouse and the required cargo are usually not accessible to
learners and physical training cannot take place in the classroom. On average, about 30% of the
trainees do not pass the aptitude test. Employees enter the professional world with little
practical experience.
Solution
Lufthansa Cargo has been using an Augmented Reality Training since 2019. A learning group of six
people each receives Microsoft HoloLens glasses. The technology projects an interactive hologram
f a pallet and a vehicle into the classroom. Guided by the trainer, the learners can virtually
lash up together.
Success
AR allows for the first time practical training in the classroom. The success is outstanding.
The pilot courses were scientifically monitored as part of the "Educational Science" course at
the Johannes Gutenberg University in Mainz. The rate of failures was significantly reduced (from
36 to 7%). In the future, about 500 participants per year will complete the AR training.
